Onboarding Specialist

Job description

Role Summary: Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind’s platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner’s inquiries, issues, and feedback during the launch cycle. Who You Are: - Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers - A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes - An eager and enthusiastic learner who enjoys working within a team - Adaptive, organized, and eager to learn new technologies and systems - A natural problem solver and creative thinker Responsibilities/Essential Functions: - Coordinate the onboarding and training of Restaurant Partners to inKind’s platform - Manage personal queue of new projects, new location requests, and maintenance requests - Serve as a subject matt...