Client Services Lead

Job description

Job Title: Client Services Lead Reports To: The Client Services Lead will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Lead/Mailroom Lead provides exceptional oversight and administration of office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. This position leads (with the direction of the supervisor) the client services onsite. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Competencies: - Provides 5-star customer service to all employees (in all forms of communication). - Receives inbound mail/packages and sorts incoming ma...