Guest Services Associate

Job description

Overview Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Ongoing mentorship, development, leadership programs...and more! - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives Description: The Guest Services Associate II ensures a welcoming environment by greeting and assists clinical teams with patient navigation and excellent customer service upon patient arrival and during wait times. RESPONSIBILITIES: - Provides wayfinding assistance, communicates services and promptly responds to inquiries. - Provides helpful, safe and supportive experience for all people entering the facility. - Oversees entrances, arrivals at procedural areas, maintains designated areas and equipment (wheelchairs, PPE stations) and addresses customer service issues. - Partners and supports clinical teams with efficient and safe patient flow, v...