Analyst, Loyalty Business & Configurations

Job description

The Loyalty Business & Configurations Analyst supports the day ‑ to ‑ day operations, analysis, and execution of Carnival’s Loyalty program. This role serves as the primary business analyst and use ‑ case and test ‑ case owner for Loyalty products, ensuring accurate requirements, validation, and execution. The Analyst is responsible for executive ‑ level status reporting, fraud detection support, case investigation, promotional setup coordination, and User Acceptance Testing (UAT). Acting as a critical partner to the Product Owner and cross ‑ functional teams, this role helps ensure program accuracy, compliance, and smooth ongoing operations. Responsibilities: Requirements, Use Cases & Product Support Support requirements gathering for Loyalty products by documenting business needs, use cases, and process flows Assist in drafting user stories, test cases, and acceptance criteria in partnership with the Product Owner and cross ‑ functional teams Serve as a key execution partner to ensure requirements are clearly understood and validated throughout delivery Program Operations & Execution: Support the day ‑ to ‑ day operations and execution of Carnival’s Loyalty program, ensuring accu...