Director, Desktop Support

Job description

Job Description Summary Raymond James is seeking a Director of Desktop Support to lead and evolve enterprise support services for a large, regulated, and geographically distributed workforce. This role is responsible for setting direction, ensuring consistent service delivery, and developing leadership capability across the desktop support organization. The ideal candidate brings strong people leadership, disciplined operational thinking, and the ability to clearly communicate service performance to senior leaders. Job Description: Responsibilities: Service Strategy and Ownership: Own the enterprise desktop support and end user computing operating model, ensuring reliable, secure, and scalable services. Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James’ client first culture. Translate business and employee experience needs into practical, measurable support solutions. Leadership and Team Development: Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, and people leadership. Build strong leadership capability across the organization through mentoring, feedback, and success...