CSR I

Job description

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: We offer competitive compensation and benefits packages for our Team Members. - Work in an entrepreneurial and dynamic environment with a chance to make an impact. - Develop lasting relationships with great people. - Have the opportunity to build a satisfying career. CSR I Customer Service Representative I (CSR I) is our first level of support for internal and external customer. Assist with the overall customer needs and other queries by working closely with Operations, Planning, Cost Management, and Sales team Essential Functions: - Schedule customer delivery appointments and/or customer pickup appointments (50%) - Opportunity to advocate for the customer by resolving and assist with inquiries and concerns (25%) - Track customer delivery appointments and/or customer pickup appointments (25%) - Assigned low volume accounts for management - Acts as an advocate for the customer with a balanced and objective approach - Responds to all customer emails/inquiries within 30 minutes and ha...