IT Support Specialist

Job description

Welcome to much. Consulting! We are a fast-growing international consultancy focused on business IT & ERP systems, providing perfect solutions for customers across diverse industries. You seek a professional, ambitious work environment, but without the usual rigid structures and outdated hierarchies? Look no further! We are looking for a tech-savvy Technical Support Specialist to join our dedicated Support Hub team. If you love diving into technical puzzles, resolving product tickets and ensuring clients get the absolute most out of their subscriptions, this is your stage. Tasks: Your tasks: - Be part of our Support hub and help the development of the department - Act as the crucial translator between our clients and our operational/development teams to ensure complex technical issues are addressed efficiently. - Monitor, screen and distribute customer tickets and internal processes - Troubleshoot client ERP incidents, solve smaller ones yourself and escalate more complex situations to the correct team - As a generalist for a variety of topics, you are equipped with broad knowledge to answer a variety of customer inquiries - Collaborate with our development team and functional expe...