Customer Experience Specialist

Job description

Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $24/hour based on experience. What You’ll Be Doing: - Support customer communication and follow-up tied to quotes, orders, and ongoing requests. - Connect with customers by phone and email for check-ins, updates, and routine needs. - Partner with Account Managers to help coordinate follow-up and keep communication consistent. - Maintain accurate customer records and activity notes in our systems. What We’re Looking for: - 1-3 years of experience in customer service, administration, or office support. - Ability to manage multiple customer requests and follow through to resolution. - Strong attention to detail when documenting customer interactions and updates. Join Our Team and Enjoy: At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, a...