Director, Guest Services

Job description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We are looking to hire a Director of Guest Services . The Director of Guest Services is responsible for the operational leadership and strategic oversight of the shipboard and shoreside Guest Services organization. This role serves as the day-to-day operating leader for Guest Services, overseeing front-of-house guest interactions as well as back-of-house administrative and financial functions that support the department. The Director leads a multi-disciplinary team responsible for Sanctuary Collection and Sanctuary Collection Club, concierge services, groups, in-port functions, celebrations and wedding coordination, including financial processes and case management operations. This role ensures that guest inquiries, service recovery, and special requests are managed with efficiency, professionalism, and alignment with The Princess Purpose. In partnership with c...