Customer Support Engineer

Job description

About AppOmni AppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture, access, third-party connections, AI-related activity, and with built-in discovery to identify unsanctioned SaaS and Shadow AI tools. Backed by continuous monitoring and real-time threat detection, AppOmni helps enterprises identify and resolve risks early, keeping their SaaS applications secure. Recognized as a Frost Radar™ 2025 Leader and Great Place To Work ®, AppOmni continues to set the standard for innovation and customer value in SaaS security. The largest and fastest-growing global enterprises across industries trust AppOmni to secure their SaaS applications.. About the Role: We are seeking a strategic, results-driven Support Engineer to engage and enable AppOmni’s customers. In this role, you will troubleshoot complex technical issues quickly while serving as a key collaborator between the support, product, and field teams. As a senior member of the team, you are expected to operate with a high degree of independence, managing complex cases to resolution and synthesizing customer feedback to drive product improvements. Wh...