Sr ServiceNow Implementation Consultant

Job description

Overview Job Title: Sr ServiceNow Implementation Consultant Location: Remote - Canada Working Hours: Central Time Zone Type: Independent Contract (Contractor / Non-Employee) Start Date: ASAP Pay Rate: $75-$105/hr CAD: We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements. Responsibilities: Solution Design & Architecture: - Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reporting - Define Change Management reversion strategy to restore OOTB functionality while preserving critical customizations - Lead Employee Center migration strategy, including catalog restructuring and persona-based experiences - Design Workspace configurations for various operational teams - Develop Platform Analytics dashboard and reporting architecture Implementation & Configuration: - Configure Service Mapping, CMDB relationships, and CI discovery - Restore and optimize O...