Contact Center Trainer I

Job description

Contact Center Trainer I Location: Williamsville, NY. Hours: Full-time. Must have flexibility M-F from 6am to 9pm and Sat/Sun from 9am to 5pm. Overview: Schedule, deliver and design routine internal training programs to increase job related skills and knowledge in support of the needs of the assigned businesses. Primary Responsibilities: - Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business. - Assist in development of appropriate training materials for training classes. - Assist with course evaluations and suggest changes. - May also co-facilitate higher level specialized training programs under the guidance of a more senior trainer/manager. - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. - Promote an environment that supports belonging and reflects the M&T Bank brand. - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Complete other related duties as assigned. Education and Experience Required:...