Order Management Customer Operations Lead

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Order Management Customer Operations Lead Location: FT. Worth: Job Description: The Order Management Customer Service Lead – O2C (Outsourced Model) is responsible for overseeing day-to-day operations within the Order-to-Cash (O2C) process, with a strong focus on overseeing outsourced service providers and ensuring accurate, timely order fulfillment. This role plays a critical part in maximizing customer service levels and optimizing cost to serve across all Galderma business units. Acting as a key liaison between internal teams—including Supply Chain, Distribution, Transportation, and Demand/Supply Planning—and external 3PL partners, the...