Head of Billing

Job description

Job Description: Head of Billing We are looking for an experienced senior leader who is passionate about the strategic use of data, people, and processes to lead a complex, high-scale, and control intensive billing function that supports a number of Fidelity’s businesses and products. This role is accountable for the accuracy, integrity, and resiliency of billing operations that process billions of dollars in revenue annually and will help to evolve billing into a strategic platform capability that enables growth, transparency, and speed to market. As part of this evolution, you will be the sponsor of our multi-year billing modernization program, driving straight-through processing and increased scale and efficiency within the billing function. Central to this will be partnering with the billing team and technology groups to create a roadmap that enables meaningful incremental process improvements and eliminates manual processes. This roadmap must balance modernization and automation with strong governance, risk management, and control design, ensuring operational resilience while enabling greater flexibility and scalability for new products, pricing models, and partnerships. The H...