Onboarding Specialist I

Job description

Summary/Objective The Onboarding Specialist will ensure accuracy and completeness of all required merchant account set-up documentation in preparation for the fraud, compliance, and credit risk reviews by merchant services processor. The ideal candidate should have a solid understanding of payment underwriting processes, financial risk behaviors and patterns, and credit and financial documentation required to establish a merchant services account with zero defect. In addition, the Onboarding Specialist will engage with merchants and/or internal personnel to provide consult and guidance, as necessary, to assist with accurate and timely completion of the required documentation. Essential Functions/ Responsibilities: - Executes defined procedures to review and evaluate new and existing merchant payment processing account set-up documentation for financial, fraud, credit, processing and compliance risk - Makes direct client contact via outbound calls and email to obtain or verify business, personal and processing information, both for internal and external clients - Provides accurate, and timely resolutions to complex or escalated client issues associated with the merchant account - Wo...