Manager, Donor Operations

Job description

Job DetailsJob Location: Ann Arbor MI - Ann Arbor, MI 48108Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $105,000.00 - $116,250.00 SalaryTravel Percentage: Up to 25%Job Shift: SwingJob Category: Health CareSummary In alignment with Gift of Life Michigan’s core purpose and core values, the Manager, Donor Operations has the primary responsibility of staff supervision and oversight of daily functions of the donor operations staff. This involves evaluation of incoming call volume, individual employee skill sets, DRAI completion, and accuracy of documentation. Duties & Responsibilities: The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position: Monitor and evaluate staff performance to identify areas for improvement. Monitor key department metrics regarding referral intake, handling medically suitable referrals, case logistics and facilitation, donor screening, and DRAI completion. Contribute to departmental goals, strategies, and other job performance measures to support, maintain, and increase donation. When needed, provide functional oversight and guidance to all d...