Technical Support Specialist III

Job description

Technical Support Specialist III This is a full-time position As a Technical Support Specialist III, you will provide technical support to all customers using a ticket-based case tracking system and knowledge base. This requires comprehensive knowledge of the Dealer Spike Web Platform and web development skills. Technical Support Specialist III agents field customer requests via phone, email, and chat. Here is more of what you’ll get to do: - Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library) - Handle customer requests via chat, email, and inbound/outbound calls - Solve customer problems in a reasonable time frame - Provide Dealer Spike website platform education/coaching to customers and co-workers as needed - Participate in training sessions on new web technologies and product features - Create content for the Dealer Spike Knowledge Base (internal and customer-facing) - Work with peers and supervisors to resolve low-level escalations - Deliver a technical support experience that delights customers You’ll thrive in this role if you have: Does this position sound like something you would enjoy and be successful at, but...