Client Service Manager

Job description

The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage. Responsibilities: Client Strategy & Relationship Management: - Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers. - Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates. - Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases. Account Growth & Commercial Development: - Identifies opportunities for repeat business or additional services based on understanding of client needs and engagement history. - Escalates growth opportunities to Senior Managers or Directors with context and supporting insights. - Prepares first drafts of scopes and proposals for returning clients in collaboration with internal teams....