Nespresso Retail Supervisor, Full Time, Permanent

Job description

GET TO KNOW US: We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Cork. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance. Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers. KNOW THE ROLE: - Completing shop floor observations and providing feedback to the team in line with management support. - Utilising customer experience and everyday coaching across the team. - Delivering a high standard of customer service. - Facilitating team training sessions. - Taking accountability for managing and resolving escalated complaints. - Monitoring and lead...