Senior Partner Success Manager – Delivery

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About the opportunity: The Partner Success Manager plays a strategic role in enhancing the competence and self-sufficiency of Dayforce Services Delivery Partners. This role involves direct engagement with System Integrators (SI’s) and in some cases Consulting Partners (CP’s) to ensure their ability to deliver timely and well-delivered implementations, driving measurable metrics such as certification rates, training completion, reduction in invalid support tickets, and increased customer satisfaction. Mission Overview We are the Trusted Advisors to our Services Delivery Partners in the context of Delivery Practice Development. This team defines,...