Specialist, Procedures and Trainning, Passenger Services

Job description

Company Description Be part of the journey!: Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us?: You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment. Job Description: The incumbent is responsible for managing policies and procedures related to passenger services, as well as the associated training activities. Responsabilities: - Manage passenger-related procedures and the Passenger Services Manual. - Creates and delivers passenger services training online and train the trainer. - Manage procedural content and updating of www.airtransat.com and RVI. - Reviews and adjusts policy based on feedback from stations, government agencies, commercial initiatives and IT projects. - Liaison with other departments for procedural issues. - Provides guidanc...