Lead Medical Assistant

Job description

Position Summary: The Lead Medical Assistant oversees the day-to-day clinical and operational functions of the field Medical Assistants, which aid with clinical administrative tasks for the Wound Care Programs. This role provides guidance and mentorship to a team of medical assistants, ensures regulatory and documentation compliance, and serves as the primary liaison between program staff and clinical leadership. The Lead MA functions as both a hands-on trainer and a frontline supervisor, maintaining high standards of care quality, workflow efficiency, and patient satisfaction. Essential Duties and Responsibilities: - Oversee scheduling team to ensure proper patient follow-up - Orient and train new MAs on program-specific workflows, clinical protocols, and documentation requirements - Conduct or contribute to performance evaluations and identify continuing education needs - Coordinate staffing schedules to ensure appropriate coverage across all three programs - Serve as the first point of escalation for staff questions, patient concerns, and workflow issues - Lead regular team huddles and participate in department-level quality improvement initiatives - Maintain accurate treatment...