Systems Engineer II

Job description

When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids. For over 200 years, The Home for Little Wanderers has helped build stable lives and hopeful tomorrows for vulnerable children and their families. Our 25+ community-based and residential programs serve thousands of at-risk youths from birth to age 26. Many of these children have experienced abuse, neglect, trauma, or a disrupted family life. As the oldest child welfare agency in America, we provide them with safe surroundings, permanent loving relationships, and a secure path toward a better, brighter future. To learn more about the incredible impact our employees have on the lives of children and families, click here: https://www.youtube.com/watch?v=DXedSArtYbg About the Role: Reporting to the AVP of IT Operations, the Systems Engineer II serves as an escalation point for complex IT incidents and service requests, owning and resolving high-priority, high-impact tickets that require advanced technical analysis. This role provides advanced troubleshooting across operating systems, end-user devices, applications, and network connectivity, performing ro...