Support Engineer - Sustaining Local Platform

Job description

Job Description Summary The Monitoring & Diagnostics Requisition & Sustaining organization is looking for a Support Engineer for Local Platform Support. The Local Platform Support Engineer is responsible for providing support for Monitoring & Diagnostic (M&D) Center’s local platform (On Site Monitors, peripheral devices, associated network equipment and applications), supporting system improvement initiatives and customer communications. Job Description: Roles and Responsibilities: Support Monitoring & Diagnostic (M&D) Center’s local platform - On Site Monitors, peripheral devices, associated network equipment and applications. Improve data availability from controller and other site devices such as vibration, dynamics, and plant data. Support and improve OSM health management for the fleet. Work with development team to test new applications and provide input on enhancements and defects. Support fleet improvement and update initiatives as needed. Drive issue resolution for both internal and external customers. Support initiatives to improve data quality and trip reliability Implement automation efforts to support proactive issue prevention and/or resolution. Draft training and tro...