Patient Service Representative

Job description

Description Are you passionate about helping others and creating a welcoming experience for every patient? Join one of Brooklyn’s most respected family health centers as a Patient Service Representative (PSR) —where your dedication to service, organization, and communication will make a direct impact on patient care. As a PSR, you'll be the first point of contact for patients—both in person and over the phone—playing a key role in providing exceptional service and ensuring that every visit starts with professionalism, warmth, and efficiency. If you thrive in a fast-paced environment, love working with people, and have a knack for details, we want to meet you! What You’ll Do: - Greet all incoming patients with a friendly, professional attitude - Complete new patient registrations and verify patient demographics using EHR systems - Confirm insurance eligibility, collect payments, and maintain accurate records - Schedule appointments and assist with pre-visit insurance verification - Handle incoming calls, route inquiries, and provide helpful information - Educate patients about sliding fee scale programs and pharmacy preferences - Maintain daily logs of cash and token distribution -...