Banquet Beverage Supervisor-Silver Legacy

Job description

The supervisor in Beverage is expected to ensure the smooth operation of the service staff on all shifts and all outlets. They must interact with the customers to ensure the guest experience exceeds their expectations. The supervisor will be responsible for overseeing all phases of the outlet’s operations including but not limited to cleanliness standards, service standards, customer service standards, and safety standards. Uphold all standards set forth by the Company with regards to customer service, customer satisfaction, cleanliness, and safety Uphold, abide by and enforce company alcohol and drug policies and procedures Ensure all productivity goals set by the department are being met on each shift Provide the proper training to each employee and conduct follow-up sessions to ensure training is effective Schedule appropriately according to business levels to minimize costs and maximize service Perform end of shift functions such as payroll, ordering, scheduling, recaps, etc. Issue performance evaluations, positive and corrective feedback, disciplinary action, etc. Keep great employer/employee relationships and keep the lines of communication open Interview, select and train ne...