Card Fraud Analyst Sydney

Job description

Key Aspects of the Role: 12-month fixed term contract, full time (38 hours per week) position. Operating hours: 24 hours a day, 7 days a week. You must be willing to work a rotating roster in accordance with the operating hours. High volume call centre environment. In office attendance for training is required . Once we’ve set you up for success, you will move to hybrid working with a mixture of working from home and office hub days. In office requirement: 20%. E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month. Do work that matters: The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected. Through innovative technology and forward-thinking strategies, we proactively stay ahead of emerging threats to ensure robust protection . This is a phone based customer service role supporting customers who are victims of Card Fraud and Scams and y ou will deliver excellen t customer service and innovation when dealing with customer situations. The Fraud and Scams Response Centre consists of seven group level functions: Bankwest, Ca...