Technical Engineer
Quality Vision International · Rochester, New York, US
Description Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY , On-SIte Schedule: Monday -...
Job description
Description Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY , On-SIte: Schedule: Monday - Friday, 8:00am-5:00pm: Compensation: $72,000-$82,000 annually, based on experience. The Technical Engineer serves as a high-level technical resource within OGP Services, supporting remote and onsite service escalations, contributing to technical documentation and service improvement initiatives, and providing technical training support. The role collaborates closely with Senior Engineers and cross-functional engineering teams to strengthen product knowledge, improve documentation quality, and enhance overall service delivery effectiveness. This position is designed with a potential progression path to Senior Technical Engineer based on demonstrated technical depth, independence, and leadership contribution. Technical Escalation and Field Support: · Be a resource for onsite technicians, Field Service Manager, Product Support Specialists and the Service Escalation Coordinator to drive technical solutions for complex remote and onsite service escalations. · Travel to customer sites, as needed, to complete complex installations,...