Host

Job description

Description Essential Purpose : To facilitate reservations for the restaurant and provide a gracious initial contact with arriving guests. Essential Duties: - To understand and respond to all guest needs and requests in a timely and professional manner. - To be aware, at all times, of current house count, visiting VIP's, and hotel functions, in order to provide personalized service to guests. - To provide prompt, efficient, and gracious customer service, in person or over the telephone, including making restaurant reservations, greeting and seating guests, taking IRD/ To Go orders, and responding to all requests for information regarding the restaurant and hotel. - To be knowledgeable and able to communicate detailed menu information and resort events to guests. - To make special daily/nightly insertions to menus, and return same to proper storage area at end of shift - To manage the seating of guests in a manner that ensures smooth and timely service. - To ensure that tables are set to accommodate reservations. - To assign and inform servers of their stations. - To follow all specified procedures to correctly handle all credit card, and gift card transactions. - To follow all poli...