Customer Experience Representative - Manchester, NH (Hybrid)

Job description

Job Overview In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email is the primary responsibility of the Customer Service Representative at Hubbell. #LI-MM1 A Day In The Life: What will help you thrive in this role? - Service approximately 80-100 customer contacts per day - Provide price and availability, order status, and general customer information upon request - Interpret and communicate information from ERP system and customer portal to customers - Process, resolve, and expedite orders - Collaborate with team members to balance out workload leading to a fast, high quality response for the customer - Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment - Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer - Code calls/emails/chats to accurately reflect interaction type - Complete customer spreadsheet and other special notifications - Utilize strong technical knowledge to handle more advanced product-related inquiries - Look up special pricing agreements and conv...