Senior Deskside Technician

Job description

Position Description Title: Senior Deskside Technician: Core Function: The Senior Deskside Technician role is an internal role within Pomeroy for the Client account, with similar duties as the Deskside Technician II role, but with further experience and knowledge . Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position. - Identifies , researches, and resolves technical problems . - Responds to help desk tickets and escalations - Required to meet the monthly metric standard of at least 1 00 + tickets closed a month (150 if no t involved in projects ). - Required to meet the monthly metric standard of 0 tickets breached SLA/OLA for incident requests - Provide walk in support on site to end users - Assist with AV Support as necessary - Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.) - Assist with asset disposition - Organize, track, and update Assets accordingly (Asset Management) - Stockroom owner at their s...