Digital Print Production Specialist

Job description

Job Title: Field Representative II, MS Onsite Technical Support Summary: In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch. Roles and Responsibilities: Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations. Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task. Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively. Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards. Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction. Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies. Go above and...