Feedback and Resolutions Team Specialist - Remote

Job description

Feedback and Resolutions Team Specialist Salary: £30,000 - £34,000: Reports to: Feedback and Resolutions Team Leader Ideal Start: ASAP: ✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨ At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation. 💫What we are looking for? We’re looking for somebody with a minimum of 4+ years of experience handling complaints, escalations, service recovery or emotionally sensitive customer/patient situations, ideally within healthcare, mental health, healthtech or another fast-paced service environment. This role would suit someone who has worked in environments where people are frustrated, overwhelmed,...