Business Intelligence Lead, Search & Discovery

Job description

Become a part of our caring community The Business Intelligence Lead will provide the Humana Consumer Digital team with data-driven insights around our provider finder tool. You will develop datasets, tools, analyses and data visualization to inform the Consumer Digital product strategy and roadmaps. The Business Intelligence Lead is a high-impact individual contributor supporting our member-facing provider finder tool. The provider finder is one of the most critical touchpoints in the member experience and you will ensure product has the data, metrics, and insights needed to improve it. You will be the embedded analytics partner supporting a digital product team by turning raw search data into clear direction. You will independently lead the full analytics life cycle for this product and be in direct partnership with product leadership. Responsibilities: You should be able to collect, integrate, analyze, and present provider finder data in order to create insightful and actionable feedback on the member search experience through: Identifying new value creation opportunities for the customer and business through understanding key pain points, zero-results patterns, experience & ret...