BDC Manager

Job description

Dealership: L0309 Toyota of Downtown LA Toyota of Downtown LA: Hiring an Experienced Bilingual BDC Manager for the Sales Department If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us o n the fast track to success and development, apply today! Responsibilities: Qualifications: - Lead customer relations process management by observing, installing, and training approved CR processes. - Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager. - Gather accurate customer information to create a database for continual follow-up and retention. - Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. - Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads. - Previous customer service management experience. - Must be Bilingual and Fluent in Spanish - Ability to present information in a clear and professional manner. - Ability to teach others how and why to perform their job. - Basic computer skills. We offer best in...