Client Services Officer- Commercial and Residential lending

Job description

Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia. As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors. Role Overview: As a Client Service Officer (CSO) you will be the first point of contact for Thinktank customers, assisting with their general enquiries. You will ensure our customers feel valued and supported by engaging with them, assessing their needs and providing superior customer service. It is important that all customer enquiries (post settlement) are actioned accurately, professionally and within service level agreements (SLA) driving customer focused outcomes. It is highly critical to this role that individuals have strong communication skills. Key Accountabilities: - Attend to customer enquiries (either by phone or via email) and ensure enquiries are actioned within SLA as directed by management. - Ensure that customers are identified correctly in l...