Client Success Manager

Job description

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs. We are seeking a highly motivated and customer-centric individual to join our team as a Client Success Manager. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients to drive their success and satisfaction with our products and services. You will be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. Your goal will be to maximize client retention, expansion, and advocacy, ultimately driving revenue growth for the company. This position offers the flexibility of working remotely or from our offices in Raleigh, NC or Austin, TX. What You’ll Do: - Develop a deep understanding of our clients' business objectives, challenges, and pain points. - Serve as the primary point of contact for assigned clients, maintaining regular communication, and providing timely response...