Customer Service Team Lead with French

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: - Lead, coach, and develop the Customer Service team; manage workload, priorities, and performance; - Oversee the full O2C process and ensure accuracy, compliance, and service level achievement; - Manage escalations involving key customers, complex orders, credit issues, and delivery challenges; - Collaborate with Sales, SCM, Finance, Logistics, and plants to ensure alignment and resolve issues; - Monitor KPIs, drive continuous improvement initiatives, and support process standardization; - Ensure documentation quality, audit readiness, and adherence to corporate policies. Your profile: What you'll love about working here Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employ...