Customer Operations Associate

Job description

Who We Are: All Aware, powered by Alarm.com technology, is on a mission to help businesses gain greater visibility, control, and actionable insights into their operations through innovative connected solutions. Customer Support & Operations Associate: All Aware is seeking a motivated, adaptable, and customer-focused individual to support daily operations across customer support, sales assistance, and order fulfillment. This role is ideal for someone who is curious, resourceful, and passionate about delivering exceptional customer experiences in a collaborative, in-office startup environment. From resolving technical issues and supporting inbound sales inquiries to packing orders and contributing to internal projects, this position offers broad exposure to cross-functional business operations and hands-on training in Alarm.com-powered technology. Customer Support Responsibilities: - Provide exceptional customer support via phone, live chat, and email‑based support tickets for All Aware customers. - Troubleshoot technical issues by being inquisitive, logical, and persistent in identifying root causes and effective solutions. - Maintain a positive, proactive, and adaptable approach wh...