Operations Client Support Analyst

Job description

Job DetailsJob Location: Remote - Corp - Tustin, CA 92782Position Type: Full TimeJob Shift: DayJob Category: Client ServicesAre you passionate about delivering exceptional client experiences, elevating operational performance, and working cross‑functionally to drive meaningful results?Our Operations team is excited to announce an opportunity for an Operations Client Support Analyst—a pivotal role supporting our clients, internal teams, claims, call center, and organizational service excellence. Why This Role Matters: As an Operations Client Support Analyst, you will report to the Director of Claims or Contact Center, while serving as a central liaison between our internal teams, client accounts, claims, call center partners. Your work ensures that service levels are met, performance metrics are tracked, and our teams are fully supported in client-facing communications. This is a high‑impact role where your leadership, judgment, and collaboration directly influence operational readiness, client satisfaction, and organizational compliance. What You’ll Do: In this role, you will: Lead client implementation efforts for Member Services and Claims—ensuring operational teams have the docu...