Hardware and Software Support Engineer
Ericsson · Sydney, New South Wales, AU
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our te...
Job description
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Job Summary: We are looking for a Hardware and Software Support Engineer to provide helpdesk support for the escalation, and management of customer hardware and software issues. Covering the management of CSR (Customer Service Requests) and RMA (Return Material Authorizations) that have been raised or escalated by Ericsson customers and/or our Field Services teams. The role also ensures that inventory and stock levels are maintained at our regionally located warehouses enabling field services to meet customer SLAs for repair and replacement activities. Outline of Key Skills and Experience required: - Bachelor of Engineering (IT, Telecommunications, Software Engineering) preferred. - Previous work experience in a customer-oriented an...