HR Service Absence Management Lead - NA

Job description

The Role Operational Leadership: - Lead the Regional (NA) Leave Administration team in delivering reliable and high ‑ quality services aligned to GBS operating principles, ensuring compliance with federal, state, and local legislation. - Partner with HR Services Delivery teams to deliver across Tier 0/1/2 ensuring a seamless colleague experience, resolving escalations and supporting standardised workflows. - Strengthen operational consistency by embedding continuous improvement practices into daily management routines. - Oversee PTO administration, including Tier 1 escalations and developing Tier 0 content that supports colleague self ‑ service. - Ensure accurate preparation, reconciliation, and approval of all leave ‑ related payroll inputs, investigating and resolving discrepancies promptly. - Review and validate timesheet data associated with absences and collaborate directly with colleagues to resolve errors. HR Advisory & Case Management: - Provide expert guidance on complex absence cases, ensuring decisions are compliant, fair, and aligned with local requirements. - Serve as a key connection point between Corporate Benefits, HR Partners, vendor partners, and other stakeholder...