Customer Service Officer (Weekend Days, 8:00am – 8:00pm)

Job description

About the role.... This role plays a key part in delivering a high-quality, front-facing customer service to residents, visitors, and partners during daytime operational hours. As the first point of contact, the post-holder will provide a professional, welcoming, and efficient service at reception, responding to queries, supporting residents, and coordinating with internal teams to ensure a smooth and positive customer experience. The role is primarily weekend-based (Saturday and Sunday) , with flexibility required to cover weekday shifts during periods of annual leave, sickness, or increased operational demand. Shift Patterns: Primary working days: Saturday and Sunday Shift times: 8:00am – 8:00pm: Flexibility required to cover weekday shifts where needed Occasional attendance at training or meetings during weekdays Duties & Responsibilities: Provide a professional, friendly, and welcoming reception service at all times Act as the first point of contact for residents, visitors, and stakeholders Manage a high volume of face-to-face, phone, and email enquiries Ensure all visitors are appropriately greeted, managed, and directed Respond to resident queries promptly and effectively Esc...