Fraud Claims Sr Specialist

Job description

As a Fraud Claims Sr. Specialist , you’ll play a pivotal role in our Fraud and Claims Operations group, one of our most critical departments at Citizens. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions. You’ll use critical thinking skills to assist customers with existing claims and determine the best next step for the customer and the bank. This role requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s). Specialists manage competing priorities in an accurate and timely manner and may participate in process enhancements requiring coordination with other teams. Come join our best-in-class team making a difference for our customers every day. Growth opportunities await you inside our department and within other business areas. Primary Responsibilities: Qualifications, Education, Certifications and/or Other Professional Credentials - Review Claims – Responsible for reviewing claims filed by customers for fraud and risk activity and analyzing information across multiple applications and documentation. Determin...