Digital Operations Agent

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: Provides assistance to the Company’s customers; communicates with customers and their representatives via chat and email; acts as an impartial mediator of consumer issue resolution. Provides assistance to the Company’s customers logging in to the PRA customer payment portal (PRAPay.com); communicates with customers and their representatives via chat and email to resolve the customer’s login issue. Assists in securing payments from PRA Customers and assists customers with PRA’s online payment system by performing the following duties. Key Responsibilities (other duties may be assigned): Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures Confer with customer through the PRA website in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s). Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinq...