Customer Experience Insights Analyst - Remote

Job description

- Exceptional career opportunity with a leading Australian online education provider Permanent full-time: Remote Position – Work from anywhere in Australia Why AIB?: AIB is leading the charge in transforming education for professionals, and our team is at the heart of it all. By joining us, you’ll be part of a supportive, innovative culture where your success is celebrated, and your contributions are valued. We’re dedicated to giving you the tools to succeed both professionally and personally About the Role: The Customer Experience Analyst plays a pivotal role in transforming complex data into insights that improve the lead-to-enrolment journey. Combining technical expertise with a deep understanding of customers, marketing, and operations, this role aims to deliver accurate, meaningful insights that drive commercial outcomes. By analysing performance, spotting trends, and integrating qualitative feedback, the analyst equips the CX team and stakeholders with the information needed to optimise processes, enhance the student experience, and deliver business growth. Key Responsibilities: Own end-to-end visibility of lead-to-enrolment performance, creating dashboards and insights that...