Sr. Director of Dispatch and Command Center

Job description

EFFECTIVE DATE: March 2026 FLSA: Exempt JOB TITLE: Senior Director of Dispatch and Command Center DEPARTMENT: Transit Operations REPORTS TO: Chief Operations Officer Job Function: The Senior Director of Dispatch and Command Center is responsible for overseeing the daily operations of the radio room and Fixed Route dispatch command, ensuring safe, efficient, and reliable transit service delivery. This role serves as the central point of coordination for system communications, real-time operations management, emergency response, and special events. The Superintendent leads dispatch and communications staff, maintains system-wide situational awareness, and ensures consistent communication between operations, safety, and the public. Essential Duties and Responsibilities: - Supervise and manage the Transit Communications and Command Center, including the radio room and Fixed Route dispatch operations. - Monitor all radio communications across transit modes and ensure compliance with established communication protocols; retrain staff as needed. - Oversee dispatch functions, including manpower allocation, absenteeism management, and service coverage to maintain operational efficiency. - L...