Operations Manager, MXE Contact Center

Job description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The MXE Contact Center Operations Manager assure that the experience provided to the members of the Pennsylvania State Employees Credit Union, through direct contact services within the Contact Center, are performed effectively and at the highest level of efficiency consistent with established policy. Responsible for the direct oversight of a team of contact center agents. Work is performed with a high degree of independence, subject to the review of the Director, MXE Contact Center Operations and Lead Manager. Work may require interfacing with other PSECU management, outside specialists, vendors, and other financial institutions. Schedule: Rotating: 8am-4pm, 9am-5pm, 10am-6pm Monday-Friday & Saturday 8am-4pm with 40% onsite or as needed. (ie: Hours can fluctuate depending on need and coverage. Some weeks might be 9-5 with one day 10-6 and off Saturday). Qualific...