New Britain Housing Assistants (Housing Support Workers)

Job description

Overview Location: New Britain Men’s Shelter (New Britain, CT) Scope of Position: Provide daily supervision, reporting, and support services to guests in a low-barrier residential facility that promotes a Housing First philosophy. Facilitate an emotionally and physically supportive environment for guests. Ensure the security and safety of the facility. Maintain documentation and records of guest activity. Provide ongoing written and verbal communication with the supervisor. Support and encourage guests to achieve goals outlined in their housing plans. Responsibilities: - Serve as the first point of contact to triage requests for emergency shelter. - Use shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay. - Prepare and complete intake packages for households unable to be diverted at the entrance. - Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items. - Review policies and guidelines with clients at the time of entrance. - Ensure clients are complying with program guidelines and procedures. - Deliver services with safety, respect, and effectiveness. - Assess client needs and offer ass...