Specialist, WIC Call Center Support

Job description

Description LOCATION: Wayne County Health Department - Wayne, MI 48184 POSITION SUMMARY: This ideal candidate is responsible for performing a variety of clerical duties to ensure WIC participants receive services in a timely manner while adhering to the standards and guidelines of the Michigan WIC program. The employee will document appropriately; maintain client confidentiality; maintain client records and works collaboratively within the WIC program. ESSENTIAL FUNCTIONS: (Performs duties that may include) JOB QUALIFICATIONS: (Items needed to start and/or keep position) - Maintain confidential protected health information according to Department policy and procedure. - Address participants questions and concerns via telephone. - Complete reports as assigned in a timely manner. - Participates in emergency preparedness activities. - Assist clients in all matters of customer service. - Perform other duties as assigned to ensure the proper operation of the call center and WIC services. - Effective communication skills, ability to accept responsibility for carrying out required tasks. - Full time access to an insured, reliable automobile (mileage reimbursement is provided) - Valid driv...